Adobe Photoshop CS3 Extended – Hand and Text Tool Errors


Adobe Photoshop CS3 - Text Engine Prevented Error

Recently when i opened the Adobe Photoshop CS3 Extended application I came across an error that was preventing me from selecting any controls inside Photoshop. The Hand Tool control was selected by default and I wasn’t able to select anything else.

The solution was pretty simple but took awhile to figure out.

  • Close all adobe applications running, then open your C Drive.
  • Find and Open Documents and Setting Folder.
  • Then $USER Folder (This is the folder with your logon username).
  • Open Application Data Folder.
  • Open Adobe Folder.
  • Finally you should see the Adobe Photoshop CS3 folder. Don’t delete it, instead rename it to something else (for example: Old_Adobe Photoshop CS3).

Hopefully your problem should be solved 🙂

But hold on for a second, I noticed that some people have reported that using the above method they encounter another error message which says something like Could not complete your request because something prevented the text engine from being initialized. This error could be thrown not just on Adobe Photoshop, but other Adobe products as well such as Adobe Illustrator. So if that is the case continue reading below for the solution.

Adobe Photoshop CS3 – Something Prevented The Text Engine Error

When you try to select the Text Tool control from within Photoshop and get this error you should follow the below steps and your problem should be resolved.

  • Close all adobe applications running, then open your C Drive.
  • Find and Open Documents and Settings Folder.
  • Then the $USER Folder (Just like above).
  • Then Local Settings Folder.
  • Then Application Data Folder.
  • Then Adobe Folder.
  • Then TypeSupport Folder.
  • Delete everything inside the TypeSupport Folder.


Some directories are hidden by default so make sure to set the explorer to display all hidden files.

I hope this fixes your problem with Adobe Photoshop CS3 Extended.
Please leave your comments if this has helped you or not.

  1. Mohammad Raihan Mazumder says

    When i open Adobe Photoshop CS3 in windows vista home edition and i try to use text tools for writing thats time i got ERROR MESSAGE & AUTOMATIC QUITE this software.

    Now i want to know how can i solve this problem? Who want to giving me solve solution???

    +6 0172299553
    [email protected]

  2. Zubair says

    @Mohammad Raihan:

    Have you tried the above instructions to fix your problem?

    The above instructions are for Windows XP but i dont think there is much difference in Vista and XP’s FileSystem structure.

    Basically – just find the folder written above and clean it.
    you can also use the windows search option to search for the folders one folder that you have to clear is “TypeSupport”.

  3. Jake says

    You’re a genius. Thank you!

  4. Zubair says

    You’re Welcome, Jake 🙂
    I’m glad it helped you out.

  5. yeN says

    thank you so so much! i was really very frustrated already coz i couldn’t do what i was supposed to do. so… thanks again! it really helped a LOT! 🙂

  6. Kyle Yochum says

    Hey this fix worked great, here is a tip that may serve very useful in conjunction with this fix.

    I notice by following the steps mentioned here, I would lose all of my custom shortcuts and actions, as well as virtually any custom preferences or presets made in photoshop.

    However I was able to fix the white hand problem and retain all my presets, simply by following your instructions (the first half, i did not have to do the other steps for the text engine error) and then one extra step…

    After adding ‘Old_’ to the folder name, and opening photoshop, ensure the white hand issue is resolved. Once you are certain functionality is back to normal, close Photoshop again, delete the new Adobe Photoshop CS3 folder, and rename your Old_Adobe Photoshop CS3 folder back to (you guessed it) Adobe Photoshop CS3.

    Next, open up Photoshop again, no hand, and all of your presets are back to normal.

    Must just be a glitch in adobe misreading your presets and preferences :]

    Oh and thanks to the author for this tip!

    1. Zubair says

      Thanks Kyle for posting this useful information, i’m sure many other users who are still facing this issue would find this more convenient =)

  7. ekn8 says

    it works!!!!

    thank you


  8. Anthony says

    I tried the above, and unfortunately, it didn’t work. I’ve practically tried every fix and it hasn’t worked for me.

    Photoshop worked for me before I reformatted my computer, but I was unable to back it up at the time. Now that I have it, I recently downloaded some new fonts, and now the text engine has given me problems.

    Before anyone gives me the solution to moving my fonts around to figure out the font that’s giving problems: I’ve already tried it.

  9. webho says

    Worked like a charm. After renaming, my computer automatically reverted it to it’s original name, and voila! i was back and running? weird. I don’t understand, but I understand easy fixes, and I like!

  10. Faith and Facts says

    I have had this happen before but never knew how to fix it. Since I use Photoshop extensively, it is a really good tip.


  11. OrangeX says

    Thanks so much. You are a genius.

  12. TIaGoX says

    Thaks a lot, the 2nd way did work great to me!

  13. Zubair says

    Great to know this is helping you guys out 🙂

  14. Chuck Rey says

    Bravo…it worked! Thanks for your help!

  15. Irene says

    Thank you! This helped, now I can get on with my project 🙂

    1. Zubair says

      You’re welcome 🙂 great to know it helped you out 🙂

  16. tushar says

    thanks a lot for saving me from re-installing again and again…….

  17. M4TT says

    Thank you! The font error its ended!

  18. baby pro says

    Excellent! been searching everywhere for a solution and I finally fount it =) Thank You so much!

    1. Zubair says

      Great to hear that it helped you out 🙂

      Thanks for your reply 🙂

  19. chuckles says

    Ohh thank god there is an easy fix. Thanks so much for the information, you are a life saver.

    1. Zubair says


      it is my pleasure, I’m glad it helped you out 🙂

  20. Jeanne says

    I did as you told but it still gives me this error

  21. ether says

    ty so much. workeed perfectly

  22. TheSCube says

    Awesome thanks

    1. Zubair says

      You’re welcome 🙂

  23. Jethro Gibbs says

    I wonder if by deleting the TypeSupport folder, it will affect other CS3 applications like Dreamweaver…

    1. Zubair says

      @Jethro Gibbs:

      i am not 100% sure, but i guess it might affect other adobe applications – you dont need to delete the TypeSupport folder (only the contents of that folder).

  24. Dejan says

    Man, this helped me THANKS, YOU ARE GENIUS

    1. Zubair says

      TY 🙂

      Glad it could help you out 🙂

  25. Paul says

    You solved my problem. Thank you!!

  26. Jenny says

    Thank you so much! This worked just like clicking your fingers. I’ve went and searched multiple times on how to solve this problem. None worked until I found this page! Thank you !

  27. figment says


  28. Warhawk94 says

    Even easier fix… Press the space bar.

  29. IGCAS says

    Hi!! thanks its fixed my problem too..

  30. principalcrown says

    Good lookin. I had the type error I just renamed the files in the type support folder and it worked. Why did this happen tho?

  31. maxx says

    Adobe Photoshop CS3 Extended – Something Prevented The Text Engine

    I did as your instruction and it’s work !!!

    U R Genius MANNNNN !!

  32. johan says

    thanks it’s really helpfull and it’s work. its fixed my problem.

  33. ba7 says

    Thank you so much! this really helped me.. i was at it for hours and kept on reinstalling the software hoping everything will go back to normal. Frustrated and hopeless, i gave up. Until i searched for a solution on the net, and luckily found your post. THANK YOU! It saved my thesis.

    1. Zubair says

      You’re welcome 🙂

      Glad it helped you out 🙂

  34. PJW says

    Worked like a charm 🙂

  35. Nogizaka says

    C:\Users\your username here\AppData\Local
    ^ here’s the directory for Vista users. I had a lot of trouble finding it =_=;

  36. MaxMeter says

    To Nogizaka =

    Thanks i was looking for that in my vista system i was tryin for a half an hour and was just roaming around in circles. thanks for posting that i hope it helps others too.

  37. Deekay says

    is any know how to resolve the same issue in MAC?

  38. Wiwitka Wuwu says


    Could not complete your request because something prevented the text engine from being initialized !


    Help !

  39. Mr.koj says

    Hey, it works great, i thought i lost my file but thanks to u. I didnt know what to do at all. but i found out that in the folder ” font ” in Adobe, there was a file .lst too. i deleted it all.

  40. noticias tecnologia says

    thanks a lot, this really solved the problem.

  41. Jae says

    Thanks… you just made my day. I updated to CS5 and this text bug got me.
    Thank you again.

  42. Jayesh says

    Thanks a lot, it worked like butter!! 🙂

  43. Ron says

    I deleted the contents in type support folder but did not work.

    What else would work?

  44. Ron says

    I do not see a .lst file anywhere in the photoshop files.

  45. Ron says

    I had to find my hidden files by changing my folder options to “view hidden files” and then found the right file .lst and deleted it, all is well.

    Thank you.

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