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Adobe Photoshop CS3 Extended – Hand and Text Tool Errors

Posted by Zubair on Monday, January 12th 2009   

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12
Jan

Photoshop Text Engine Prevented Error

Hello

Recently when i opened Adobe Photoshop CS3 Extended, i came accross an error that was preventing me from selecting any controls.

The Hand Tool was selected by default and i wasn’t able to select anything else.

The solution was pretty simple, but took awhile to figure out.

  • Close all adobe applications running then goto C Drive
  • Open Documents and Setting Folder
  • Then $USER Directory (This is your logon username)
  • Open Application Data Folder
  • Open Adobe Folder
  • Finally you should see the folder Adobe Photoshop CS3 – Don’t delete it, instead rename it to something else (i.e Old_Adobe Photoshop Cs3).

Hopefully your problem should be solved :)

But hold on a second, i’ve noticed that some people have reported that using this method they get another error that says an error something like Something prevented the Text Engine. If thats the case continue reading below.

Adobe Photoshop CS3 Extended – Something Prevented The Text Engine

When you try to select the Text Tool from photohop and get this error – you should follow the below steps and your problem should be solved.

  • Close all adobe applications running – Then Open C Drive
  • Goto Documents and Settings
  • Then $USER directory (Just like above)
  • Open Local Settings Folder
  • Open Application Data Folder
  • Open Adobe Folder
  • Open TypeSupport Folder
  • Delete everything inside the TypeSupport Folder

Note:- Some directories are hidden by default so make sure to set the explorer to display all hidden files.

I hope this fixes your problem with Adobe Photoshop CS3 Extended – Please leave your comments if or not this has helped you solve your problem.

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24 Comments   

24 Comments Already

commenter
Mohammad Raihan Mazumder Said,
January 28th, 2009 @9:25 am  

When i open Adobe Photoshop CS3 in windows vista home edition and i try to use text tools for writing thats time i got ERROR MESSAGE & AUTOMATIC QUITE this software.

Now i want to know how can i solve this problem? Who want to giving me solve solution???

raihan
+6 0172299553
raihan_mazumder@hotmail.com
Malaysia

commenter
Zubair Said,
January 28th, 2009 @3:12 pm  

@Mohammad Raihan:

Have you tried the above instructions to fix your problem?

The above instructions are for Windows XP but i dont think there is much difference in Vista and XP’s FileSystem structure.

Basically – just find the folder written above and clean it.
you can also use the windows search option to search for the folders one folder that you have to clear is “TypeSupport”.

commenter
Jake Said,
February 7th, 2009 @9:14 am  

You’re a genius. Thank you!

commenter
Zubair Said,
February 11th, 2009 @5:54 am  

You’re Welcome, Jake :)
I’m glad it helped you out.

commenter
yeN Said,
February 14th, 2009 @12:28 pm  

thank you so so much! i was really very frustrated already coz i couldn’t do what i was supposed to do. so… thanks again! it really helped a LOT! :)

commenter
Kyle Yochum Said,
March 2nd, 2009 @1:40 am  

Hey this fix worked great, here is a tip that may serve very useful in conjunction with this fix.

I notice by following the steps mentioned here, I would lose all of my custom shortcuts and actions, as well as virtually any custom preferences or presets made in photoshop.

However I was able to fix the white hand problem and retain all my presets, simply by following your instructions (the first half, i did not have to do the other steps for the text engine error) and then one extra step…

After adding ‘Old_’ to the folder name, and opening photoshop, ensure the white hand issue is resolved. Once you are certain functionality is back to normal, close Photoshop again, delete the new Adobe Photoshop CS3 folder, and rename your Old_Adobe Photoshop CS3 folder back to (you guessed it) Adobe Photoshop CS3.

Next, open up Photoshop again, no hand, and all of your presets are back to normal.

Must just be a glitch in adobe misreading your presets and preferences :]

Oh and thanks to the author for this tip!

commenter
Zubair Said,
March 2nd, 2009 @7:14 am  

Thanks Kyle for posting this useful information, i’m sure many other users who are still facing this issue would find this more convenient =)

commenter
ekn8 Said,
March 6th, 2009 @2:24 pm  

it works!!!!

thank you

:)

commenter
Anthony Said,
March 24th, 2009 @12:24 am  

I tried the above, and unfortunately, it didn’t work. I’ve practically tried every fix and it hasn’t worked for me.

Photoshop worked for me before I reformatted my computer, but I was unable to back it up at the time. Now that I have it, I recently downloaded some new fonts, and now the text engine has given me problems.

Before anyone gives me the solution to moving my fonts around to figure out the font that’s giving problems: I’ve already tried it.

commenter
webho Said,
March 30th, 2009 @5:22 am  

Worked like a charm. After renaming, my computer automatically reverted it to it’s original name, and voila! i was back and running? weird. I don’t understand, but I understand easy fixes, and I like!

commenter
Faith and Facts Said,
April 4th, 2009 @6:18 am  

I have had this happen before but never knew how to fix it. Since I use Photoshop extensively, it is a really good tip.

Thanks

commenter
OrangeX Said,
April 22nd, 2009 @4:55 pm  

Thanks so much. You are a genius.

commenter
TIaGoX Said,
April 22nd, 2009 @8:17 pm  

Thaks a lot, the 2nd way did work great to me!

commenter
Zubair Said,
April 23rd, 2009 @12:07 am  

Great to know this is helping you guys out :)

commenter
Chuck Rey Said,
April 30th, 2009 @1:30 am  

Bravo…it worked! Thanks for your help!

commenter
Irene Said,
May 15th, 2009 @11:21 am  

Thank you! This helped, now I can get on with my project :)

commenter
Zubair Said,
May 15th, 2009 @1:39 pm  

You’re welcome :) great to know it helped you out :-)

commenter
tushar Said,
June 3rd, 2009 @2:50 pm  

thanks a lot for saving me from re-installing again and again…….

commenter
M4TT Said,
June 7th, 2009 @6:53 am  

Thank you! The font error its ended!

commenter
baby pro Said,
June 9th, 2009 @5:07 pm  

Excellent! been searching everywhere for a solution and I finally fount it =) Thank You so much!

commenter
Zubair Said,
June 9th, 2009 @6:16 pm  

Great to hear that it helped you out :)

Thanks for your reply :)

commenter
chuckles Said,
June 23rd, 2009 @9:39 pm  

Ohh thank god there is an easy fix. Thanks so much for the information, you are a life saver.

commenter
Zubair Said,
June 23rd, 2009 @10:54 pm  

@chukles:

it is my pleasure, I’m glad it helped you out :)

commenter
Jeanne Said,
July 6th, 2009 @8:50 am  

I did as you told but it still gives me this error

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