Zubair
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Sorry i haven’t been posting here much but i havent been on the internet for-a-while, i was moving to a new house and finally got the house balanced and cleaned.
I’ve moved near (Gulestan-e-Johar / Johar Mor) yes its in Karachi, Pakistan.
After moving here i wanted to get myself connected to the internet asap - first i asked around about the local ISP’s here (Cable Internet) but there was only 1 around here… whose services were like hell.
I knew i will surely regret getting their services so i just passed on, i was looking for better alternatives but didn’t have a whole lot of choices up my sleeves. I contacted World-Call and found out that there coverages isn’t available here, so i had to move on and then i heard about Wateen’s WiMAX.
There was a Wateen Franchise not far from where i live, so i went to their office it was Friday that day. I asked one of their Representative about the packages and if they have coverage in my area. They said they do have coverage in my area… so the guy started explaining me about their packages, I chose the second package which was 512 KBps with 4 GB of monthly bandwidth. I would’ve chosen the third package but i said i’ll first try them out. Then the guy explained me about the pricing i said “OK” - He said it would total up around RS 6500.
I asked him “When will you be coming over to install your CPE Device”, he said “we’ll be there in a hour”.
I went back home and after about an hour that guy showed up, installed the device and explained me about the usages… The do’s and dont’s. Afterwards i paid him his bill and he went telling me that my username/password could take around 1hr to 1 day to be activated - i said “No problem, but plz make it asap”… and he left.
The next day i called and He said “I’m sorry but we haven’t been able to get your USERID/PASS yet, Its still in the process we will let you know as soon as its done”. I said “Sure thing, no problem… I’ll be waiting.”.
I got nothing that day - next day was sunday - so nothing there either - on Monday i called again he said we’re very sorry but our portal has been down and we activate userid/passwords using that portal, we’ll have it ready by the end of this evening…” I said OK… plz i need it asap!”
By the end of the evening i didn’t get anything so i just had to call again…. I called and they said that we were in the middle of activating your account but suddenly there was a bomb blast!… So we had to close the office and Run!..” First i laughed alittle thinking about the situation… but then i heard from a freind that those bomb blast did really happen… i couldn’t know because we dont have any sort of cable and TV was not working either.
I let that day past patiently… Next day i called and told them that i want my UserID/Pass today, i don’t care what your problem is… its not my fault. (They even refused to give me a Demo user/pass :S) and that really got on my nerves. I told them either give me the user/pass by the end of the day - or take back your junk and give me a Full Refund.
The guy responded “I’m extremely sorry about your experience with our services but this is due to our Portal being down, We understand your concern and we will activate your account the first thing portal is up”. I said “I dont care what you do now, either you give my account today if you can’t do that for what-ever reasons you have, you can come and take your device tomorrow… i wont need your account tomorrow i will only want my money back!”…. Finished!
Afterwards i went outside to get something, and there i noticed theres a LinkDotNet’s Office over here 
i was really shocked if i knew there was one here i would’ve never contacted Wateen in the first place. I still went inside and asked the staff about there DSL packages and all. They told me that “We can provide you with the DSL package but i recommend you wait for a few days since we will be launching our new Product this month“, which is sure to hit the market big time! He said it will be WiMAX technology! i said ok sure. He asked me my name and contact details so that he could let me know about the services as soon as its ready. I said “Please do, Thank you!”. Orascom’s / Mobilink’s WiMAX does look very promising unlike Wateen which i had alot of doubts from the start!.
After coming home i got my user/pass in a snap, i logged into my account started surfing and WOW was i amazed! The speed is surely rocking cool!. Sometimes signal does have a problem in the CPE it tries to search multiple times… I am getting like 3/4 signals here but sometimes i get full 5 signals too 
I’ve noticed sometimes that all the signals are up and yet still the internet is not working :S that is pretty confusing… Wateen is new surely but they need to make their staffs more reliable and skilled.
Wateen is just picking up people with no experience and i dont know who is training them it must be some one like them… I’ve seen Wateen staff who don’t even know how to delete Saved Passwords from a users computer browser!… Seems all they want is to sell and make money!
Below is a picture of the Motorola CPEi600 WiMAX device i got from them
(Click the above image to Enlarge it)
The first thing i opened after getting connected to the internet was Google, I searched the term “Wateen WiMax” and got some results that leaded me to dozens of users complains.. I was quite shocked and worried - people were complaining about Wateen billing them SO much like 12,000 RS and i even heard one person yelling he got billed about 1LAKH (1 Million) Rupees!.
Well most of the people whom i have seen complaining yet so far were 90% Post-Paid users, other seems to be fine - but most users praising wateen online could be there own Employees/Staff Members 
On the other hand most people complaining could be some-one from the competing Company trying to give a bad name to the other company
Well if you’re one of the Wateen’s user i’d really like to hear from you so please do post your expereince with us!
| 3.0 (6 people) |
Wateen is just another rip-off company.. Established in a rip-off country!
I am not surprised by the level of quality they are providing considering they are in Pakistan after-all!
I’d best say to move away from this Company there is a better solution arriving very soon which is LDN (LinkDotNet). they are launching there new WiMAX services very soon.
I will also switch from Wateen to LDN as soon as its available near my local area!
LDN is better in every way! They have a very friendly customer service, They provide the service they offer Unlike wateen who i think don’t even know what they’re doing! and last but not least i am pretty confident that LDN will provide a much cheaper solution then Wateen.
Wateen is only making the Future Green only for themselves and their investors!
Wateen can proudly be called Yateem! i say lets make it offical